Repetitive admin
The same information is copied, entered, chased or checked again and again.
Find the wasted time →We don’t talk shit.
We help you get shit done.
Spot the repeated work, disconnected tools and unclear handoffs that make your business harder to run. Start with a free tool, then bring me in when you want the fix mapped, built or explained properly.
Start with a free review or a quick tool. Practical next steps, no large change program required.
Built for small teams with real work to get through.
For owners and operators who need cleaner handoffs, fewer repeat tasks and systems that make sense on a normal business budget. Solo ABN holders are welcome too, especially when the setup has outgrown the back of a notebook.
Not sure where to start?
Find out what to fix first.
The Business Sort-Out Map asks a few plain questions about your customers, admin, people, systems, money and risk, then tells you the one thing worth fixing first — with a 48-hour action and links to the right tool for it.
Take the Business Sort-Out MapWhat’s doing your head in?
Already know the specific thing that's annoying you? Jump straight to it below. Otherwise, the Business Sort-Out Map above will point you the right way.
Software that doesn’t link
Tools are being used in isolation, so details get copied, missed or chased manually.
Check the software stack →Underused systems
You are already paying for useful features, but the setup and training never quite happened.
See what your tools can do →No consistent process
Everyone completes the same work differently, which creates rework, delays and avoidable mistakes.
Work out what comes first →People and team confusion
Responsibilities, training and follow-up rely too much on memory or one person knowing the answer.
Open the People Hub →Messy online setup
Your website, Google Business Profile or Shopify path is making trust or contact harder than it should be.
Get help getting online →People + Process + Systems
People
Clearer roles, practical training, better conversations and support for small teams.
Process
Checklists, standard operating procedures (SOPs) and consistent ways of completing work without relying on memory.
Systems
Software, setup, integrations and automation—tools talking to each other and handling repeatable work—without creating more mess.
Free tools that actually help
No email wall. No twenty-page sales funnel. Pick the tool that matches the pain and get a practical output you can use straight away.
Stop Doing It Twice
See the weekly hours, rough cost and first task worth simplifying.
Workflow Order Tool
Turn a messy list of problems into a sensible order of attack.
Online Presence Audit
Find the missing trust signals, contact paths and customer friction points.
Learn it, use it, then get help if it gets heavy.
This is an education site first, but the learning should still lead somewhere useful. Start with the free guides, practise on your own business, then book Jake when you want the setup, training or implementation done properly.
AI learning
No-BS AI for business
Learn what AI is good at, how to write prompts that make sense and how to lock in a business voice before using it with customers or staff.
- Prompt builder
- Business voice setup
- Safe AI habits for Australian small business
Teach managers without the HR fog
Simple tools for one-on-ones, feedback, onboarding, role changes and performance conversations across different teams and experience levels.
- Short guided tools
- Plain-English conversation structure
- Separate from the business systems tools
Work out what to fix first
Use the tools to spot wasted time, unclear handoffs, customer friction and automation opportunities before spending money or adding software.
- Process checks
- Customer journey audits
- Prioritised next steps
Need it built, not just explained?
If the tool gives you a useful answer but the next step feels too much, book a review. Jake can help turn the learning into a cleaner process, better setup, automation or a practical implementation plan.
Start small. Fix the right thing first.
- 01
Name the friction
Share what keeps wasting time, causing rework or confusing customers.
- 02
Find the real cause
I’ll separate the loud symptom from the process, people or system issue underneath.
- 03
Choose the smallest useful fix
Advice, cleanup, training, automation, website work or a practical build.
- 04
Put it into place
Use the plan yourself, or bring me in to help build, explain or implement it.
Meet Jake
I’ve spent more than 10 years in retail management and multi-site operations, including team leadership, profit-and-loss review and the day-to-day decisions that keep a business moving. My experience also covers contact centre management, customer experience and practical process improvement.
I’ve worked with Salesforce, retail point-of-sale systems, Shopify, online customer journeys and Facebook and Meta tools for marketing and digital presence. I don’t have a business degree. A lot of the learning has come from using AI, keeping up with current technology and doing the research available online. Then I get my hands dirty and learn what actually works. Sometimes that is the best way to understand a system properly.
Practical experience.
Not theory for the sake of it.
- More than 10 years in retail management and multi-site operations
- Profit-and-loss review and strong commercial understanding
- Contact centre, customer experience and team leadership
- Salesforce, retail POS systems, Shopify and digital operations
- Practical advice built for small businesses—not enterprise budgets
No-BS answers
The sensible questions before you hand your business problems to some bloke on the internet.
What can you actually help me with?
I help untangle messy processes, repetitive admin, disconnected software, unclear roles, inconsistent training and online setup. That might mean improving the tool you already use, creating a clear SOP, connecting systems, building a simple automation, setting up AI for real work or finding a missed follow-up or revenue opportunity.
Do I need to know what system or service I need?
No—and please don’t buy another bit of software just because somebody on TikTok said it would change your life. Tell me what keeps going wrong or wasting time. I’ll help work out whether the answer is software, process, training, automation or something much simpler.
Can you work with the software I already use?
Yes. Replacing everything is usually unnecessary and expensive. I can help clean up your current setup, improve how the tools connect, simplify the way your team uses them and show people what they actually need to know.
Is Let’s Sort It Out only for businesses with employees?
No. You might have a team of 15, one casual who works Tuesdays, or just an ABN and no clear idea where to begin. The advice should suit the size and reality of your business—not pretend you’re running a multinational.
Can you help with websites and online setup?
Yes. I can help with practical website setup, Google Business Profile, Shopify and the basic online systems around your business. The goal is something useful, manageable and easy for customers to understand—not an overpriced digital monument.
Will you tell me if you’re not the right person?
Yes. The first step is understanding what is actually happening. If the problem needs a different specialist, formal advice or a solution outside my lane, I’ll say so plainly.
What happens after I reach out?
You fill in the short form and tell me what’s happening. I’ll review the situation, identify practical gaps or opportunities and come back with a sensible place to start. There is no drawn-out sales process, huge consulting commitment or pressure to buy something you do not need.
Want me to review the mess?
Share what is happening and I’ll point you to the quickest useful fix, whether that is a free tool, a cleanup, automation or hands-on setup.
Review My Business