LET’S SORT IT OUT

We don’t talk shit.
We help you get shit done.

Learn how better processes, systems, automation and AI can make a small business easier to run. Use the free tools to spot the gaps, then bring me in when you want help fixing or implementing them.

Review My Business

Start with a free review. Small, practical improvements. No massive transformation project required.

Small business. Small team. Plenty going on.

Built mainly for small business owners with a few staff, messy processes and too much sitting in their own head. Solo ABN holders are welcome too, especially when the setup still feels more backyard than business.

What’s doing your head in?

You probably don’t need another app. You need the annoying parts identified, the real cause understood and the sensible fix put in place.

Software that doesn’t link

Too many tools, poor integrations or software that was never right for the business.

Check the software stack →

People and team confusion

Unclear responsibilities, inconsistent training and important information living in someone’s head.

Open the People Hub →

People + Process + Systems

People

Clearer roles, practical training, better conversations and support for small teams.

Process

Checklists, standard operating procedures (SOPs) and consistent ways of completing work without relying on memory.

Systems

Software, setup, integrations and automation—tools talking to each other and handling repeatable work—without creating more mess.

Free tools that actually help

No email wall. No twenty-page sales funnel. These are practical starting points to help you spot the gaps, learn what is possible and decide what needs deeper work.

Online Presence Audit

Check whether customers can easily find, understand and contact your business online.

Audit your online setup →
Explore all free tools →

You don’t need to know what the fix is

  1. 01

    Tell me about the mess

    Share what isn’t working or what keeps wasting your time.

  2. 02

    Talk it through

    I’ll separate the real problem from the noise.

  3. 03

    See the practical options

    Advice, a system cleanup, a practical build, training or ongoing support.

  4. 04

    Implement what matters

    Do it yourself with a clearer plan, or bring me in to help get it sorted.

Meet Jake

I’ve spent more than 10 years in retail management and multi-site operations, including team leadership, profit-and-loss review and the day-to-day decisions that keep a business moving. My experience also covers contact centre management, customer experience and practical process improvement.

I’ve worked with Salesforce, retail point-of-sale systems, Shopify, online customer journeys and Facebook and Meta tools for marketing and digital presence. I don’t have a business degree. A lot of the learning has come from using AI, keeping up with current technology and doing the research available online. Then I get my hands dirty and learn what actually works. Sometimes that is the best way to understand a system properly.

Practical experience.
Not theoretical bullshit.

  • More than 10 years in retail management and multi-site operations
  • Profit-and-loss review and strong commercial understanding
  • Contact centre, customer experience and team leadership
  • Salesforce, retail POS systems, Shopify and digital operations
  • Practical advice built for small businesses—not enterprise budgets

No-BS answers

The sensible questions before you hand your business problems to some bloke on the internet.

What can you actually help me with?

I help untangle messy processes, repetitive admin, disconnected software, unclear roles, inconsistent training and online setup. That might mean improving the tool you already use, creating a clear SOP, connecting systems, building a simple automation, setting up AI for real work or finding a missed follow-up or revenue opportunity.

Do I need to know what system or service I need?

No—and please don’t buy another bit of software just because somebody on TikTok said it would change your life. Tell me what keeps going wrong or wasting time. I’ll help work out whether the answer is software, process, training, automation or something much simpler.

Can you work with the software I already use?

Yes. Replacing everything is usually unnecessary and expensive. I can help clean up your current setup, improve how the tools connect, simplify the way your team uses them and show people what they actually need to know.

Is Let’s Sort It Out only for businesses with employees?

No. You might have a team of 15, one casual who works Tuesdays, or just an ABN and no bloody idea where to begin. The advice should suit the size and reality of your business—not pretend you’re running a multinational.

Can you help with websites and online setup?

Yes. I can help with practical website setup, Google Business Profile, Shopify and the basic online systems around your business. The goal is something useful, manageable and easy for customers to understand—not an overpriced digital monument.

Will you tell me if you’re not the right person?

Yes. The first step is understanding what is actually happening. If the problem needs a different specialist, formal advice or a solution outside my lane, I’ll say so plainly.

What happens after I reach out?

You fill in the short form and tell me what’s happening. I’ll review the situation, identify practical gaps or opportunities and come back with a sensible place to start. There is no weird sales funnel, huge consulting commitment or pressure to buy something you do not need.

Want me to review the mess?

Share a few details and I’ll look for practical improvements, useful tools and opportunities you may be missing.

Review My Business